Excellent Location, very small rooms , staff not helpful and tried to charge us for 2 breakfasts that we didn't have, Also tried to charge us for phonecalls we didn't make!!! We booked a smoking room but when we got there they said there was none available and that was more or less it , I have to say I... more

The hotel is on a busy pedestrian shopping street, an easy walk to all the main squares, royal palace, flea market and restaurants. It is clean and modern but hardly palatial. We paid a reasonable price and were very happy with what we had - as we were not expecting the Ritz but on almost every street there is a... more

I got a good deal from the hotel website a few days before I checked in. The location was excellent! A few steps (literally) from the Sol Metro stop. Shopping, restaurants right outside. I guess that is good and bad since our room faced one of the shopping streets and at 2am the dump trucks came by and started collecting... more

We stayed here while on tour in Spain. I must admit, European hotels aren't the best for me to begin with. It's just different from the US...these aren't the Doubletree Times Square, for instance. But, from a safety aspect, this hotel was great and in the middle of all of the Madrid action in Puerto de Sol. You are on... more

Great location, BUT No air conditioner. It was impossible to sleep due to the heat. It was dirty. The beds are too hard. It is a shame.Only one person ( a very nice woman) at the front desk, and apparently in all the hotel. more

This hotel was in a great location, but I would not recommend this hotel. It is billed as a 'high-tech' hotel, which I guess refers to the funky bathroom and the plasma TVs in the rooms. However, the room was very uncomfortable. We could not control the temperature and it was very warm and dry in the room. We stayed... more

We arrived and were given a room that was awful. The room was so small that the luggage rack could not be opened. We were placed in a smoking room after requesting non-smoking. The Air conditioning had been turned off as of October 31 for the season and the temperature was in the 70's in Madrid and the room was... more

The hotel overall was a bit cold in atmosphere- the young reception staff seemed put off by the idea of helping anyone. The room was cold and stark- and although the website claims that one amenitiy that comes with the rooms are balconies- this was untrue. Our room did not have a balcony. One of the reasons we decided to... more

Like many other reviews the main advantage of this hotel was the location. almost all the main attractions are within a 20 min walk. room was clean and modern, cleaned well every day during 4 night stay. "hi tech" area involved 2 PC's with internet. one didn't work, the other had a mouse that worked sporadically. as mentioned before, walls... more