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Onyx Hotel - a Kimpton Hotel


155 Portland Street, Boston, MA 02114
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated... Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Banknorth Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. more » « less
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service
Check Rates and Availability: $381 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 187 traveler reviews
  • What to Expect:
    • 4 based on 137 reviews Rooms
    • 4 based on 133 reviews Service
    • 4 based on 134 reviews Value
    • 4.5 based on 138 reviews Cleanliness
    • 4 based on 1 review Pool

Reviews of Onyx Hotel - a Kimpton Hotel

( 1-10 of 189 )
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3 of 5 stars
lissa60106
Jan 4, 2009

We found this hotel to be in a great location. It's roughly a 5-7 minute walk to Quincy Market and the street is directly across from where the Bruins and Celtics play. PERFECT FOR FANS! The bars and night-life was also a plus plus for us. Driving around Boston is still a little tricky, so allow plenty of time for... more

Management response from
OpsManager155, Operations Manager

Dear Guest, Thank you very much for your recent review our hotel. We are thrilled that our location and eager staff were positive influences during your stay with us. As we are a boutique hotel, we strive for the creation of the comfortable atmosphere you referred to. I couldn't agree more that our energetic team does aim to please. Thank...

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5 of 5 stars
massachusetts
Jan 4, 2009

My husband and I stayed at the Onyx 1/2 - 1/3. This hotel is very clean. Room was small but cozy (booked a deluxe king). We only stayed one night to see a Celtics game. All staff was very friendly. Hotel allows pets, which were no problem. We stayed on the 5th floor. No noise, found hotel to be very... more

Management response from
OpsManager155, Operations Manager

Dear Guest, Thank you so much for taking the time to write a review about your most recent stay with us. Additionally, I love that you gave specific details, I hope others do appreciate this as well. I couldn't agree with you more that we are situated perfectly to suit guests attending any event at the TD Banknorth Garden. I...

Dec 19, 2008

I stayed at The Onyx hotel for 4 nights in December to attend a meeting in Boston. I enjoyed my stay and here are my pros and cons: Pros - Friendly helpful staff - Great decor in public areas and in the room - Nice ambience in public areas - Good location near to The Freedom Trail - Good room... more

Management response from
OpsManager155, Operations Manager

Dear Guest, Thank you very much for taking the time to review our hotel. Your list of 'pros' is three times the size of your 'cons' - so that shows you really were able to relax and enjoy. Nothing makes us happier than being able to be a positive force on our guests trips to Boston. Again thank you for...

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3 of 5 stars
Melbourne, Australia
Dec 10, 2008

This small hotel is a little off the tourist track, so if you're expecting tourist attractions at the doorstep, look elsewhere, but is in a perfect location across from The Garden for NHL or NBL games, as well as North Station (for commuter rail and T-subway). It is within walking distance to North End (Italian village), Waterfront, Beacon Hill, Faneuil... more

Management response from
OpsManager155, Operations Manager

Dear Guest - I thank you very much for your review and feedback about your stay with us. I am happy that you found our location ideal for your needs. Additionally, as you touched on we are pet friendly but as you noted our guests without pets are just as valued and always well looked after. I am so happy...

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3 of 5 stars
Milwaukee, WI
Nov 18, 2008

We stayed here for two nights as we were in town for a short weekend trip, also our first trip to Boston. We chose this place because it looked ultra-modern (it is, it's a very visually striking place) and it's located extremely close to TD Banknorth Garden, which is where we were going to see a concert the second evening... more

Management response from
OpsManager155, Operations Manager

Dear Guest - I thank you very much for your review and feedback about your stay with us. I am happy that you find all of our amenities to your liking and that the location was perfect for you. I certainly apologize for the inconvenience you experienced while trying to obtain information about your lost item. If you haven't received...

Nov 16, 2008

I'm a little late posting this, we stayed here last year for our anniversary, and we are going back this year at the end of this month again to celebrate our anniversary so I will update any changes I see. This is a fantastic place to stay if you are doing anything at the Garden, the location cannot be beat.... more

Management response from
OpsManager155, Operations Manager

Dear Guest - We are delighted that you found our location and willing staff perfect for your needs. Our proximately to the North End of Boston is a huge draw for visitors who want a quick walk to fabulous restaurants. We can't wait to host you again and thank you for coming back to make more anniversary memories here at...

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1 of 5 stars
Northern Kentucky
Oct 29, 2008
0/1 found this review helpful

The Onyx promotes itself as a "luxury boutique hotel," but that was hardly my experience. Let me summarize a few of my disappointments with the service I received: --On three occasions I called the front desk to get assistance and no one answered. 20 rings each time, no response. --When I finally got through to the front desk, I was... more

Management response from
OpsManager155, Operations Manager

Dear Guest, I am very sorry to read that your stay here at the Onyx Hotel was dissatisfactory. I certainly will follow up with my team to ensure your concerns are rectified. I can assure you that we pride our selves on the high level of service we are accustomed to providing our guests. I apologize and I hope that...

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5 of 5 stars
California
Sep 29, 2008

The concierge at the Onyx was unbelievably helpful. He took care of every detail of our trip, from coordinating airport pickup, restaurant reservations and car rental. Really made for a great trip. more

Management response from
OpsManager155, Operations Manager

Thank you for your review of the Onyx Hotel. I am so pleased to read that you felt as though our guest service team was a true asset to ensuring all areas of your trip went smooth. I greatly appreciate the kind words and I look froward to welcoming you back to the Onyx Hotel.

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3 of 5 stars
Denton, MD
Sep 28, 2008

We stayed at Hotel Marlowe 2 years ago in Cambridge, MA and loved it! It was by far the best hotel service we had and we enjoyed taking our dog along with us. The staff was so helpful and went beyond the definition of pet-friendly. So, when we heard Kimpton had a hotel near the Northend, we were eager to... more

Management response from
OpsManager155, Operations Manager

Thank you for your feedback. I was happy to read that overall you enjoyed your stay with us despite the fact that your four legged friend wasn't welcomed in true kimpton fashion. I apologize for your disapointment and I assure you we are 100% pet friendly. I will use your feedback as a training tool with our team. Again thank...

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5 of 5 stars
Albany, NY
Sep 24, 2008
2/2 found this review helpful

This hotel is perfect for a couple of reasons. I wanted a hotel where we could stay for 3 nights for less than $1000 but also one that would suit my wife as I was going to see my beloved Red Sox and she was coming along. In other words: no cheap chains. The loction is great. Faneil Hall, Quincy... more

Management response from
Distributi0nManager, Manager

Dear mr-cafe, Thank you for your recent review of the Onyx Hotel. We appreciate your kind words, and I'm glad that everything was to your satisfaction. I hope you had great weather for the game! We look forward to welcoming you and your wife back to stay with us in the future.

Reviews of Onyx Hotel - a Kimpton Hotel

( 1-10 of 189 )
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Onyx Hotel - a Kimpton Hotel Address

155 Portland Street, Boston, MA 02114