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Garden Plaza Hotel Gatlinburg


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Garden Plaza Hotel Gatlinburg
520 Historic Nature Trail, (Formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Eight-story Hotel adjacent to Great Smoky Mountains Nat'l Park.
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Swimming Pool
Check Rates and Availability: $109 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 144 traveler reviews
  • What to Expect:
    • 3 based on 80 reviews Rooms
    • 3.5 based on 78 reviews Service
    • 3 based on 79 reviews Value
    • 3 based on 80 reviews Cleanliness
    • 4 based on 20 reviews Pool

Reviews of Garden Plaza Hotel Gatlinburg

( 1-10 of 144 )
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5 of 5 stars
Jackson, Tn.
Dec 30, 2008

We have stayed in several hotels in Gatlinburg over the years. The Garden Plaza is our new favorite. Yes the hotel is old but we found it to be very clean. We were really surprised that it was as nice as it was after reading all the reviews. Front desk staff were the greatest ,very friendly,helpful and knowledgeable of the... more

Oct 29, 2008

My husband and I stayed at this hotel this past weekend, Oct. 23 & 24, 2008. The room was very nice & clean. We stayed on the 7th floor in the tower building (the one with the clock back by the woods) facing the wooded area. The king sized bed was extremely comfortable and we did use the mini fridge... more

Management response from
dduda, General Manager

After reading your review, I wanted to personally thank you on behalf of all our staff for the positive feedback provided concerning your latest visit to Gatlinburg. We rely on you, our guests, to let us know how we're doing and if there are opportunities to improve our level of service to our customers. We will certainly have our housekeeping...

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4 of 5 stars
New Carlisle, Ohio
Sep 26, 2008

My family and I have stayed at Holiday Inn Sunspree (formerly) for the past eigth years we have been coming to Gatlinberg. We always got a great deal, which allowed us to come and have a longer than planned vacation. We have paid as low as $35.99 a night week days and $59.00 week ends. We had a great room,... more

Management response from
dduda, General Manager

Thank you for taking time out of your busy family schedule to write regarding your concern with the hotel rates. Generally, as you're aware, the rates for the area fluctuate with the demand and special events in the Gatlinurg area. I wasn't able to locate the dates in question to offer a more decisive response, but we will certainly try...

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5 of 5 stars
Montgomery
Sep 25, 2008

I'm not sure why it only averages 3 stars, but Here's a 5 star story. My wife and I, along with our 3 year old daughter, enjoyed a 4 day stay in Gatlinburg. Unfortunately, 2 days into the trip my daughter picked up a stomach bug, and was very sick overnight. At one point during the early morning (approx. 2... more

Management response from
dduda, General Manager

Thank you so very much for your comments regarding our facility. We really apreciate the positive comments regarding your latest visit to our area. We will pass along your wonderful experience to our employees as a job well done. And, thanks again, for allowing us to serve your lodging needs when away from home.

Sep 18, 2008

Our room was not ready upon arrival as promised. The receptionist was very friendly though. Although the next morning we went downstairs to breakfast and had misplaced one of the breakfast tickets (which is dumb idea anyways...w/ kids its nearly impossible to keep up w/ a small slip of paper!) and she informed us that we just couldnt eat breakfast... more

Sep 5, 2008

When we arrived and checked in our room it was disappointing. There was water damage or a leak in the bathroom. There was red looking rust or something all over the wall and sink area in the bathroom. It looked disgusting. I went to get a new room and was told there weren't anymore and they would send somebody up... more

Management response from
dduda, General Manager

Our staff wanted to take this opportunity to write and apologize for not meeting your, and our, expectations during your visit to Gatlinburg. We sincerely regret that your room was not ready for occupancy upon check in as it should have been. We will address your concerns with the desk and housekeeping employees to ensure a similar situation will not...

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3 of 5 stars
Murfreesboro, TN
Sep 1, 2008

My trip was already booked when I read the reviews of the Garden Plaza. Needless to stay, I was very apprehensive. Many of the reviews made it sound like I was going to a filthy dump. I was pleasantly surprised. Right from the start, the staff was pleasant and helpful. Yes, the place was old, but it was clean. I... more

Management response from
dduda, General Manager

Thank you for taking the time out of your busy schedule to write regarding your recent visit to our property. We really appreciate positive reinforcement regarding the services we provide on a daily basis. Your comments will be shared with our staff and we'll look forward to your next visit to the Great Smoky Mountain area.

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5 of 5 stars
dayton tn
Aug 15, 2008

if you have a pet then this is the place to stay .my husband and i stayed there in july for our anniversary with our dog and it was great we would reccomend staying here to any one,the rooms were big and wre nice and clean.the lounge there is great if you are looking for some where to spend your... more

Management response from
dduda, General Manager

Our staff wanted to write and thank you very much for the positive feedback you provided regarding your latest visit. Being a pet friendly hotel, we'll sometimes receive negative comments just due to the fact that we accept them. We'll pass along the wonderful comments regarding the room cleanliness and upkeep and the great time you had in our lounge...

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3 of 5 stars
Nashville, TN
Aug 8, 2008

I stayed in Room 872 August 6&7, 2008. I stayed here because the Park Vista up the hill was full for my conference. I was leery about staying here because of the reviews, but this place isn't bad. Yes, it's old but the room and beds were clean and that is all I needed. A few tips: 1. Go check... more

Management response from
dduda, General Manager

Thank you for taking the time to write regarding your experience with us on your recent visit. We're happy that we were able to make an almost unpleasant experience a positive one while visiting Gatlinburg. We'll pass along the great comments regarding our housekeeping staff and the great job they did maintaining your room. As you mentioned, we do recognize...

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5 of 5 stars
Emporia, VA
Jul 19, 2008

My Navy Fighter Squadron just completed it's 5 day reunion at the Garden Plaza. I would recommend the hotel to anyone. It is a older hotel, but the rooms were large and well maintained. We had wives, children and friends in attendance and all were very happy with the hotel. The breakfast was very good also. I read some of... more

Management response from
dduda, General Manager

Wow, what a great testimonial. Our staff wanted to share that we had a wonderful time as well with your group. I heard many positive comments from our staff and they really enjoyed making memorable experiences for your group. We'll pass along your comments to our management and staff regarding how well they maintained your rooms, the staff friendliness, and...

Reviews of Garden Plaza Hotel Gatlinburg

( 1-10 of 144 )
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Garden Plaza Hotel Gatlinburg Also Known As

Address: 520 Historic Nature Trail, (Formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738