This hotel has one of the best locations for all you want to do while in New Orleans, but the rooms are run down they are under staffed and the upgrade to the conceriege level was not worth the breakfast they put out or the late afternoon snacks and they charged for drinks. If you do stay here make sure... more

When I arrived for check-in at 4:00 pm, I was told my room which I had booked three weeks in advance was not ready. After traveling for 6 hours instead of showering and changing in my $219.00 a night room, I settled for no shower and had to use the handi-cap stall of their very dirty second floor bathroom (I... more

The service offered at this hotel is absolutely unacceptable. I arrived at the hotel to check in at 3 pm. The garage was full, and no help was offered by the front desk on where else we could park our car. We ended up parking at Harrah’s which is a long walk back to the Sheraton (and $30 per day... more

My wife and I stayed three nights over New Years at the Sheraton for our first wedding anniversary. It was our first trip to New Orleans, and we had an amazing time. The hotel iteself is above average, and truly a decent price for the location. I wouldn't recommend being right in the French Quarter due to the noise. The... more

After a rotten three nights at the W New Orleans, this fellow SPG property took us in and made it all better. Stayed in a high level suite. No complaints at all. DId not get hit by any surprise fees. more

My husband and I stayed at the Sheraton on a long drive across country to visit family for Christmas. I had never been to New Orleans so we decided to spend a night there, and we picked this hotel specifically because of the location and because it is pet friendly. The hotel itself is very nice and our room was... more

We stayed at the hotel mainly for a conference. I have stayed in many Sheraton in different cities and this is my first time in New Orleans. The front desk personnel did not seem like that they are happy to work or serve their customers. Both times check-in & out, no smile, not much expression and hi or bye, but... more

Great location. Food was excellent. Best gumbo I had while in town--even better than the Gumbo House. Responsive service. Positives offset by annoying (sometimes non-disclosed fees) as noted by other reviewers. Theses fees includeL -$5 for a package (not disclosed), -early check out fee of 1 nights room and tax (not disclosed), and - an outrageous $10 to use the... more

I stayed at this hotel for one night while on a photo assignment and found it quite nice. The hotel's been there for some time but has been upgraded recently. It's convenient to the French Quarter, just down the block from Harrah's Casino, and within easy walking distance of some great (and some funky) restaurants. My room on the Club... more