Wireless: Big points for a major hotel offering free wireless (when it worked). Normally these larger chains have wireless available for a fee - and a large fee at that. This one was free. Other Marriotts could learn from this and put their greed aside. Check in was supposed to be at 15:00 and was disappointing - in fact the... more

We stayed at the Courtyard Marriott pre-cruise in January. I have read the other reviews before we went to San Juan. When we pulled up to the hotel via taxi I was so surprised! Nice fountain and beautiful hotel! The beach is wonderful! Beautiful palm tree's, nice hammocks to lounge in and wonderful pool area. We arrived in the afternoon... more

We booked this hotel through Expedia using their hotel/air combination. What a great deal. The pictures on the website do not do it justice -- you really have to see the place. From the time our cab pulled up in front - it was a delightful experience. The bellman was friendly and we never touched out bags until they were... more

We stayed at the Courtyard Isla Verde from 11/14-11/17 as a weekend getaway to celebrate my 40th birthday. I must say that the staff at the Courtyard went out of their way to help me celebrate, I was given an upgrade to an oceanfront suite and was surprised to find a fruit and cheese tray sent to me by the... more

My husband and I stayed at this hotel October 24-27. No problems checking in. We arrived at 2:45 and there were 4 people ahead of us. We were in our room by 3. Our room was very nice, large with a partial oceanview. We did, however, hear the airplanes in our room. Not a big deal, I could have been... more

My wife and I stayed here for a quick getaway 11/15 - 11/18. Check In: Check in was smooth, the welcome drink was a nice touch. When we arrived our room was not ready so we took a walk to the grocery store (15 minute walk)...I think it was called Pueblo. We bought supplies for the next few days snacks,... more

I have sent 3 requests for information from this hotel over a 2 week period. (We have a wedding party staying in San Juan) No response from reservations, or the information email addresses. Based on this experience, if you want to stay at this hotel, book it. If you need information before booking, don't waste your time waiting for a... more

Pros: * Nice and helpful staff * Plenty of food options * Casino * Concerige is great Cons: * Rooms have carpet that get wet and full of sand and sand fleas that bite you all day / night (I suggest they remove the carpet like most resorts with pool / beach access) * The beach is nice but filled... more

I returned from my trip to PR about a week ago. Overall the hotel was not bad. The hotel room was nice, but our bathroom was disgusting. The was something on the shower curtain that we thought could be 1 of 2 things. And the coffee pot was in the bathroom??? They gave us a free upgrade and the view... more